We are a member of The Travel Trust Association, with the name, Tescons Ltd and the number of Q5790. The Travel Trust Association is a travel trade association, exists in order to protect you, with 100% financial protection means that every penny that you pay to us, is protected by the Travel Trust Association.
We deposit your money into the Trust Account. A Trust Account is a bank account designated to hold the customer's money.
Your money remains in the Trust Account and is supervised by an appointed trustee who is either a banker, chartered or certified accountant or a solicitor. Both we and the trustee are required to authorise payments from the trust account.
In addition to being held in trust, you also have a financial guarantee from the Travel Trust Association.
TTA will guarantee the financial obligation of us up to a maximum any one passenger of £11,000. So if you paid £2,000 TTA guarantee and will reimburse the loss of the £2,000, where it is not available for you from the Trust Account.
Therefore, the Trust Account plus the guarantee will ensure that all the money which you have paid is safely protected and available to reimburse the money paid. When you make a booking, you will be supplied with a guarantee certificate. You can see the terms of guarantee on :www.traveltrust.co.uk/guarantee.
In the event of a breakdown of communication or a serious disagreement between us and you, the Travel Trust Association can act as an independent intermediary.
All complaints are dealt with in writing. Should you feel the need to make a complaint about us, please detail the matter in writing and post it to:
Travel Trust Association
2 Crown Square
Please enclose copies of any previous correspondence that you may have had with us and any paperwork that is at all relevant e.g. receipts, invoices, etc.